What Are Self Storage Jobs?
There are many different types of jobs in a self storage company. In this article, we will discuss the roles and responsibilities of the most common positions. Whether you are just starting out in the self storage industry or you are looking to move up the ladder, this article will be helpful!
Self Storage Advisors
Self storage advisors are the face of the company. They are responsible for providing excellent customer service and helping customers find the right self storage solution for their needs. Self Storage Advisors occupy the front deck in a self storage facility. They are typically the first point of contact for customers, must be able to handle a variety of tasks, and in smaller self storage providers, they also answer incoming calls and complete sales.
Facility Manager
The Facility Manager is responsible for the day-to-day operations of the self storage facility. They ensure that the facility is running smoothly and that customers are satisfied with their experience. They set the schedule for the staff, ensure that the accounts are closed, and ensure that the facility is in top condition. The facility manager reports to the regional manager.
Facility Maintenance
The facility maintenance staff is responsible for keeping the self storage facility clean and in good repair. They may also be responsible for snow removal, yard maintenance and landscaping, elevator repair, janitorial work, and other tasks as needed. The facility maintenance staff reports to the facility manager and, like the self storage advisor, is a position that requires little experience.
Asset Manager
The asset manager is responsible for managing the self storage facility's portfolio of properties. This includes overseeing the construction and development of new self storage facilities, as well as the acquisition and sale of existing self storage properties. The asset manager reports to the VP operations in small to mid-sized self storage companies and to the regional manager in large self storage companies. Asset managers typically have admin, accounting, or regional manager experience.
Regional Manager
The regional manager is responsible for managing a group of self storage facilities in a specific region. The regional manager oversees the self storage facility managers and self storage advisors to ensure that they are meeting operational goals. The regional manager also works with the district manager to develop marketing plans and initiatives. The regional manager reports to the VP operations in small to mid-sized self storage companies and to the district manager in large self storage companies. Regional managers typically have experience as a self storage facility managers.
District Manager
The district manager is responsible for managing a group of self storage facilities in a geographic region. The district manager reports to the VP of Operations and is typically responsible for between 20 to 50 self storage facilities. This is an intermediary position between the regional manager and the VP of Operations and is typically found in larger self storage providers.
VP of Operations
The VP of Operations is responsible for the overall operations of all self storage facilities in a company. The VP of Operations reports to the CEO or President and is typically responsible for 100 or more self storage facilities. This position requires extensive experience in self storage facility management and leadership. Sometime business staff like marketing or contact centre staff will report to the VP of Operations as well.
Marketing Staff
The self storage marketing staff is responsible for creating and executing marketing campaigns to promote self storage rentals. They work closely with the self storage facility managers to create targeted campaigns that will generate leads and increase occupancy. The marketing staff is also responsible for managing the company’s website and social media presence.
Accounting Staff
The accounting staff typically reports to the VP of Finance. They are responsible for invoicing self storage customers, issuing refunds, and processing payments. They also handle accounts receivable and accounts payable. The accounting staff may also be responsible for managing the self storage company’s budget.
Contact Centre Advisors
The contact centre advisors are the first point of contact for self storage customers. In larger self storage providers, they are able to take sales and handle custoemr service calls. Depending on the company, the contact centre storage advisors can report to the VP of Operations, or the VP Marketing.
